Front Office Manager - Casa Monti

Dettagli

Descrizione

Hosco

Your main tasks :

? Be Casa Monti's ambassador to customers and partners, and have a thorough knowledge of our establishment's environment

? You will supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance.

? In the absence of the reservations department, you will manage reservation requests ? Check and follow up on all reservations

? Build loyalty among existing customers and ensure the satisfaction of new customers

? Monitor, handle and resolve customer disputes in close collaboration with your line managers

? Manage Front Office schedules

? Provide training for Front Office teams

? Give tours of the establishment to professionals and customers

? Supervise the team of receptionists, valets and baggage handlers and provide feedback on their performance ? Ensuring that Front Office procedures are complied with, updated and optimized

? Control and monitor accounts receivable

? Develop the hotel's turnover through upsell actions

? Ensure proper management of the cash register, daily closings and commission invoices

? Manage, motivate and organize the work of the teams in order to optimize customer satisfaction

? Participate in and lead Head of Department meetings

? You will be responsible for welcoming guests and allocating rooms, working closely with the housekeeping department.

Settore: Hospitality/Turismo/Viaggi

Ruolo: Customer Service